Returns & Exchanges
At Velasca, we want to ensure your handcrafted Italian pieces are a perfect fit for your style. If you are not completely satisfied, you can return or exchange your items within 30 days of delivery.
Request a Return
Log into our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn items in their original packaging, ensuring all tags and protective materials are included to maintain product integrity.
Ship Your Items
Affix the pre-paid shipping label provided in your portal and drop the package off at any authorized courier collection point.
Receive Your Refund
Once our artisans inspect the returned goods at our warehouse, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing